1. What are your hours of operation?
The Pear’s Personal Chauffeurs are available any time, seven days a week, depending on driver availability (earlier requests are your best shot to reserve one!)
2. How far will The Pear transport a customer?
The beauty of our chauffeur service is that you pay by the hour, so distance is no issue! We’ve done chauffeurs to New York, West Virginia, Central PA, etc. Please just write a brief description when you make your reservation so your driver has an idea of what to expect.
3. How many passengers can The Pear transport?
We will allow as many passengers as can legally fit into the vehicle with seat belts.
4. Will The Pear make multiple destination trips?
Yes, wherever you want to go once your Pear driver is behind the wheel is cool with us! Want to go bar hopping? Go to dinner and then a show? A wedding ceremony and reception? No problem for The Pear.
5. I just completed an online reservation. Now what?
Within about 24 hours of your reservation submission, you will receive an email confirmation from us. This will include an estimated fare based on the pick-up and destination information provided.
On the day/night of your reservation, we will send you a text message, typically a few hours before your specified pick-up time to confirm.
Our driver will then meet you at your home location specified in the reservation and drive you to your destination(s) before returning you home afterwards.
6. Why do you require credit cards for all reservations?
We are making a commitment to our customers to provide great and reliable service. In turn, we expect our customers to honor and fulfill their reservations. Having a credit card on file enables us to enforce our cancellation policy, but also allows us to easily charge fares and gratuity without hassle. Additionally, if customers’ preferred payment method changes over the course of the night (i.e. customer wants to pay cash but doesn’t have cash on hand), we can easily charge the credit card on file and email a copy of the receipt – no hassle
7. Is my credit card information secure?
Absolutely! The Pear’s secure server encrypts all submitted information. Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name and address so that it cannot be read as the information travels over the internet.
8. How far in advance do I need to make a reservation?
Reservation request approval is subject to driver availability. We do get fully booked on occasion, so we encourage our customers to make reservations as early as possible. At least a few days in advance is ideal.
9. What if I need to change the time or location of pick-up/delivery or cancel my reservation?
If you decide to change the time or location of your reservation or cancel your reservation, please shoot us an email at firstname.lastname@example.org with the details at least three hours prior to your scheduled pick-up. Cancellation of your reservation requires at least three hour’s notice, and may be done via email, text message to your driver. Failure to give us at least three hour’s notice will result in a $30 cancellation fee charged to your credit card.
10. Is gratuity included in my quoted fare?
No, gratuity is not included in your quoted fare. Tips are greatly appreciated.
11. I’ve placed a reservation and provided my credit card information, but was told that you are completely booked for the night. Now what?
If any openings come available over the course of the evening, one of our drivers may reach out to determine if you’re still interested in obtaining a chauffeur driver. If not, The Pear will purge your reservation and credit card information, and no charge will appear on your credit card.
12. How does this work with insurance, liability, etc.?
Our waiver provides all the pertinent information on these topics, and customer consent of this waiver is required before we will drive your vehicle. See our waiver, click here.
13. Are your drivers qualified?
All of our drivers are required to have valid auto insurance and pass both background and driving-record checks before they join our team. We have these results on file at our offices. None of our drivers have DUI’s or criminal records.